Refund policy

God Tier Chicken Refund Policy

At God Tier Chicken, we give a damn about quality — and about you. Every pouch we ship is inspected, sealed, and packed with dry ice to stay frozen solid until it hits your doorstep. This policy explains how we handle refunds, replacements, and customer claims. Please read it carefully before placing your order.

Our Commitment to Quality We make every effort to deliver your order in perfect, frozen condition. All products are shipped in insulated boxes with dry ice or frozen gel packs through trusted carriers. If the dry ice has fully evaporated upon delivery, that’s normal — your chicken is safe as long as it’s still cold to the touch (40°F or below) or partially frozen.

Your Responsibility as the Customer Because our products are perishable, it’s important that you:

● Monitor your delivery tracking and plan to receive your order on the first delivery attempt.
● Immediately transfer products to your freezer upon delivery.
● Inspect your order as soon as it arrives and report any issues right away. We cannot replace or refund products that were left outside, misdelivered due to an incorrect address, or spoiled because the order was not promptly received.

 

Refund & Replacement Eligibility (The 24-Hour Rule) To qualify for a refund or replacement, please contact our team at help@godtierchicken.com within 24 hours of the carrier's "Delivered" timestamp.

Required Documentation (Photos): To process any claim, you must include clear photos of the following:

1. Outer Box: Showing the condition of the box.

2. Shipping Label: Clearly visible on the box.

3. Internal Packaging: Showing the insulation liner and ice packs.

4. Product Details: Close-up of the affected product(s) showing the label and condition (e.g., thawed).

Coverage & Exclusions: Refunds or replacements will be approved only if:

● The issue occurred during shipment or fulfillment.

● The product arrived damaged, spoiled, or incorrect.

● The issue was reported within 24 hours with the required photos.

Refunds will NOT be granted for:

● Spoilage due to delayed retrieval (Negligence): Any quality issues caused by failure to refrigerate or freeze the product immediately after delivery are not eligible for compensation.

● Products that have been consumed, partially eaten, or discarded.

● Orders shipped to incorrect addresses entered at checkout.

● “Changed my mind” or “don’t like the flavor” requests.

 

Refund Process & Options Once your claim is approved, you can choose how you’d like to be reimbursed:

1. Store Credit (Best Value): Choose to receive your refund as store credit, and we will add a bonus amount to your balance! It’s our way of saying thanks for giving us another shot. (You get more than what you paid.)

2. Original Payment Method: We will refund the exact amount paid for the affected items back to your original card or payment method.

Note:

● Refunds to original payment methods may take 5-7 business days to appear, depending on your bank.

● Store credit is available immediately upon issuance.

● We do not accept physical returns due to the perishable nature of our products. Please do not ship products back to us.

Lost, Delayed, or Damaged Shipments If your order is lost or delayed in transit beyond safe delivery times, contact us at help@godtierchicken.com so we can coordinate with the carrier and make it right. If your package arrives visibly damaged (crushed, leaking, or torn open), document it immediately with photos of the outer box and internal contents before discarding any packaging.

Cancellations (The 2-Hour Rule) Orders are processed rapidly to ensure freshness.

 
● 0 - 2 Hours: You can cancel or edit your order directly via the link in your confirmation email.
● After 2 Hours: Cancellations are only possible if our team has not started packing your order. If packing has begun, the order cannot be canceled. Please refer to our Shipping Policy for full details on the cancellation timeline.

 

Subscription Cancellations If you have a subscription, you may pause, skip, or cancel upcoming deliveries via your customer portal. To avoid being charged for the next cycle, changes must be made at least 3 days before your next scheduled billing date.

Contact Us If you have any questions about your order or this policy, reach out to:

📩 help@godtierchicken.com

We answer all claims as fast as humanly (and sometimes godly) possible.

Policy Updates We may update this Refund Policy at any time without prior notice. The most current version will always be available on our website.