HELP
CENTER
Find answers to your questions and get the support you need.
FREQUENTLY
ASKED QUESTION
Find clear answers to the most common inquiries.
Can I modify or cancel my order after placing it?
Yes, but only within a limited window.
0โ2 Hours (Self-Service): Immediately after placing an order, you have a 2-hour window to edit your shipping address or cancel the order directly via the link provided in your confirmation email.
After 2 Hours ~ Midnight PST: If the 2-hour window has passed, please email us at help@godtierchicken.com before 11:59 PM (PST) on the day of your order.
โ ๏ธ Important โ "Packing" Exception: If our team has already started packing your box, we cannot cancel or modify the order even if the status hasn't changed to "Shipped" yet.
Once the order has shipped, modification or cancellation is no longer possible. Due to food safety reasons, returns or exchanges based on a change of mind are not accepted after delivery.
When will my card be charged?
Your card will be charged immediately
upon completing the order and authorizing the payment process.
This is our standard payment procedure to promptly process your order andsecure inventory.
You will receive an order confirmation email instantly once the payment has been successfully processed.
How do I track my order?
You will receive a Shipping Confirmation email with your tracking number after the carrier's first scan.
Registered customers can also view their shipping status and tracking number under My Account > My Orders.
What are your shipping options and costs?
We offer standard frozen shipping.
Orders $189 and up โ FREE SHIPPING
Orders below $189 โ Flat Rate $9.99
Eligible subscription products receive free shipping where shown at checkout.
Estimated transit is 1โ3 business days after carrier pickup.
Do you ship nationwide?
We currently ship to the 48 contiguous United States.
We do not ship to Alaska, Hawaii, or other U.S. territories at this time.
How is my order packaged for freshness?
We prioritize maintaining the
highest possible freshness and quality
of our frozen food until the moment it reaches you.
Expert Packaging System:
We partner with a highly skilled team that specializes in handling and shipping
extremely temperature-sensitive products
, such as ice cream.
Packaging Method:
All orders are meticulously packed using
Dry Ice
and an insulated cooler box containing high-performance
Insulating Materials
to ensure the frozen state is maintained.
Safety and Freshness Guarantee:
This specialized packaging system ensures that the products arrive safely and remain frozen throughout the entire delivery period (1โ3 business days).
What is your return policy, and how do I handle a defective product?
Principle:
Due to food safety and quality maintenance issues, returns or exchanges resulting from a
simple change of mind
or
customer ordering error are not possible.
Exception (Defect/Wrong Delivery):
If the product is
severely damaged
during delivery or if the wrong item was shipped, an exchange or refund is exceptionally available. In these cases, we will process the exchange/refund
without requiring you to return the product.
Reporting Procedure:
If you encounter an issue, please contact our Customer Service via email (
help@godtierchicken.com
)
within 24 hours
of receiving the product. Please attach
photographs
that confirm the problem. Our representative will verify the situation and promptly guide you through the exchange or refund process.
STILL NEED
HELP?
Our customer support team is here to help you with any questions or issues. Get personalized assistance from our chicken experts.