HELP
CENTER
Find answers to your questions and get the support you need.
FREQUENTLY
ASKED QUESTION
Find clear answers to the most common inquiries.
How do I place an order?
Placing an order is simple and can be done in two convenient ways.
Using the Quick Add Feature
Hover your mouse over the product card of the flavor you want on the homepage or category pages.
A window will pop up allowing you to select the Pack Size (e.g., 24 Pack, 36 Pack) and the Quantity.
Click the 'Add to Cart' button to immediately place the item in your shopping cart.
Using the Product Details Page (Full Options)
AnswerSelect Your Product:
Browse the website and click on the product you wish to purchase.
Select Options & Add to Cart:
On the product detail page, choose your desired
Flavor
,
Pack Size
, and
Quantity
, then click the
'Add to Cart'
button.
Proceed to Checkout:
Click the shopping cart icon to go to the cart page, and then click
'Proceed to Checkout'
.
Enter Info & Pay:
Accurately enter your shipping address, contact information, and delivery method. Select your preferred payment method and complete the payment to successfully place your order.
Can I modify or cancel my order after placing it?
It depends on the
status of your order
.
Immediately After Ordering:
You may be able to modify (address, options, etc.) or cancel your order
before
it moves to the 'Preparing' or 'Processing' status (generally
within 1โ2 hours
of placing the order).
How to Request Modification/Cancellation:
Please contact our
Customer Service
as soon as possible (Contact: [
Insert Customer Service Phone Number or Email Here
]), or check the availability of the cancellation button on your
'My Orders'
page after logging in.
After Shipment Begins:
As we handle frozen/fresh food, once the order status changes to
'Shipped'
,
modification or cancellation is no longer possible.
Important:
Due to food safety issues,
returns or exchanges based on simple change of mind or customer circumstances are not possible
after you have received the product. Please check your order carefully before completing the purchase.
When will my card be charged?
Your card will be charged
immediately
upon completing the order and authorizing the payment process.
This is our standard payment procedure to promptly process your order andsecure inventory.
You will receive an order confirmation email instantly once the payment has been successfully processed.
How do I track my order?
Tracking your order is easy and convenient.
Shipping Confirmation Email:
Once your order has shipped, you will receive a
'Shipping Confirmation' email
which includes your
Tracking Number
.
Tracking Link:
Clicking the
link
provided in this email will take you to the courier's website where you can view the real-time status of your delivery.
My Orders Page:
If you are a registered member, you can also check the shipping status and tracking number for your order on the
'My Account' > 'My Orders'
page after logging into the website.
What are your shipping options and costs?
We prioritize
maintaining product freshness
and offer a single shipping option.
Shipping Option:
We only support
Standard Shipping
.
Shipping Cost:
A
fixed fee of $9.99
is applied to all orders.
Delivery Area and Time Limit:
To maintain product quality, orders are restricted to regions where delivery is possible
within 1 to 3 business days
from the shipping start date. Orders cannot be placed if the delivery address is outside of this feasible range.
Estimated Delivery Time:
Once shipped, orders are expected to arrive
within 1 to 3 business days
.
Shipping Days:
Orders are shipped only from
Monday through Thursday
, excluding weekends and public holidays. (This prevents delays over the weekend that could compromise freshness.)
Do you ship nationwide?
Currently, we are limiting our shipping areas to maintain the
highest freshness and quality
of our products.
Currently Available Shipping States:
Orders and delivery are currently only available in the following 8 states:
California (CA), Washington (WA), Oregon (OR), Nevada (NV), Utah (UT), Idaho (ID), Arizona (AZ), and Missouri (MO)
Nationwide Shipping Plan:
Thanks to the support of our customers, we are actively preparing for
Nationwide Shipping
services and plan to expand our delivery area to more states in the
near future
.
Checking Availability:
When entering your shipping address during the order process, the system will automatically inform you whether delivery is possible in your area.
How is my order packaged for freshness?
We prioritize maintaining the
highest possible freshness and quality
of our frozen food until the moment it reaches you.
Expert Packaging System:
We partner with a highly skilled team that specializes in handling and shipping
extremely temperature-sensitive products
, such as ice cream.
Packaging Method:
All orders are meticulously packed using
Dry Ice
and an insulated cooler box containing high-performance
Insulating Materials
to ensure the frozen state is maintained.
Safety and Freshness Guarantee:
This specialized packaging system ensures that the products arrive safely and remain frozen throughout the entire delivery period (1โ3 business days).
What is your return policy, and how do I handle a defective product?
Principle:
Due to food safety and quality maintenance issues, returns or exchanges resulting from a
simple change of mind
or
customer ordering error
are
not possible
.
Exception (Defect/Wrong Delivery):
If the product is
severely damaged
during delivery or if the wrong item was shipped, an exchange or refund is exceptionally available. In these cases, we will process the exchange/refund
without requiring you to return the product.
Reporting Procedure:
If you encounter an issue, please contact our Customer Service via email (
help@godtierchicken.com
)
within 12 hours
of receiving the product. Please attach
photographs
that confirm the problem. Our representative will verify the situation and promptly guide you through the exchange or refund process.
STILL NEED
HELP?
Our customer support team is here to help you with any questions or issues. Get personalized assistance from our chicken experts.